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A Knoxville Lifestyle & Mom Blogger

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We All Deserve Better Mobile Phone Service #HelloBetter

By: Donna Chaffins | Date: August 6, 2012 | Categories: Opinion, Technology
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Sometimes I get so frustrated with my cell phone carrier. Because I think I deserve better mobile phone service. One of the things that bugs me about my current carrier is the way they have treated grandfathered users and unlimited data.

I’ve been a long-time customer, and recently they have been putting up limits on their “unlimited” users. In fact, they have been putting caps as low as 3 gig a month, despite selling bigger buckets for their “limited” users. So obviously the imposed limits on their “limitless” customers has nothing to do with their data pipe capacity.

And if they treat me this way now, virtually disregarding the contract we have with them, then I have little faith for any kind of a meaningful business relationship in the future. At least not one that isn’t subject to change at their slightest whim.

Oh,  and another thing that bugs me about our current carrier is the way the tower signal strength varies greatly day by day. It is almost as if they are deactivating the tower at popular demand and not for my needs. I mean seriously, same spot, same phone, 5 bars to no bars. Who are they kidding?

Okay, I’ll stop my ranting now.

My point in sharing my disappointment with my current cell phone carrier is that it shouldn’t be this way. I deserve better. We deserve better. This is why I love the Hello Better campaign. U.S. Cellular is encouraging people to say goodbye to dysfunctional wireless relationships and say hello to a better experience. Goodbye neglect, hello respect.


They’re Just NOT That Into You

As you can see from the graphic above, there are a lot of unhappy people in the U.S. when it comes to our mobile phone carriers. It’s no secret that many of us are frustrated with our wireless experience, but we tolerate less. Because we don’t believe there is a better option. You deserve better! Out of the 1,208 participants polled across four regions of the country, 56 percent of the respondents admitted to being unhappy with their carrier over the past year but only 35 percent of all respondents have ever broken up with their provider.


What Keeps Us Hanging On?

According to the survey, most of us think it’s too expensive to get out of our current mobile phone service contracts. In spite of this overall dissatisfaction, respondents are hesitant to call it quits. More than one-third of respondents say they stick with their current provider because they believe all carriers are the same, it is too much trouble to switch carriers, or they don’t want to sign a new contract.


The 7-Year Itch

Evidently just like with some human relationships, we have the “7-year itch” when it comes to our relationship with our mobile phone carriers.  A study conducted by U.S. Cellular indicates that 43 percent of individuals are in the ‘seven year itch’ phase with their wireless provider, noting they are comfortable but suspect they are missing out on something better.

Maybe it’s time that we get what we deserve. I know I’m tired of being frustrated with my carrier. I am definitely interested in what U.S. Cellular has to offer.

In addition to passionate associates, U.S. Cellular provides customers with unique benefits such as the industry’s only points-based rewards program, no contract after the first contract ends, free incoming calls and texts, free Overage Protection and free Battery Swap for your device.

U.S. Cellular believes that people deserve better. A mobile phone is supposed to make life simpler and easier to get things done. Your relationship with your wireless carrier should be the same. US Cellular treats their customers like neighbors, not numbers.

Disclosure: I participated in this sponsored post campaign for One2One Network. As always all opinions stated are 100% my own.


22 Responses to We All Deserve Better Mobile Phone Service #HelloBetter

  1. Penelope says:

    Yah, mine is a bit of a stinker.

  2. Tammy says:

    I’ve had the same phone for awhile. I need to upgrade.

  3. Jenn says:

    We’re happy with our carrier…for now. And it took going through a couple of crappy providers to settle down. *sigh*

  4. Sometimes my phone provider doesn’t live up to my standards. Once my contract is up, I may look at a new provider.

  5. Marcie W. says:

    I don’t like that our carrier charges an upgrade fee for newer phones even once we renew our contracts. You’d think we’d get something free after being loyal, on time customers for over 5yrs!

    • @Marcie – this is something that bugs me about not only mobile phone carriers, but if someone is a long-time loyal customer, we should get some perks/benefits, you know? But most companies only do it with new customers just to get them in. Not on rewarding us loyal customers. sigh.

  6. I’m pretty happy with my provider, I gotta say. I’ve been with them in two different states and I’ve had really good luck.

  7. Amanda says:

    I am happy with my phone, and it and my plan is covered by work, so I’m VERY happy about that! 😀

  8. Theresa says:

    We like our carrier at the moment. It took a few to find it though.

  9. Becky says:

    I”m probably going to kick myself after writing this, but I love my phone and the plan. I’ve never dropped a call and I never want to let my phone go. 🙂

  10. Donna… well written! Funny how contracts are enforced by carriers only when the customer breaks it and not them…. so aggravating!! Love your opinion! Grace, peace and blessings— Carla

  11. Cynthia says:

    I am a long-time customer with our current carrier as far as coverage, cost, etc. We are happy for the most part. We haven’t upgraded yet to Smartphone technology but will one day soon I’m sure. My worries are data plans, overages, etc…

  12. I think I have the same carrier as you because I am dealing with the same changes/issues. It is SO frustrating.

  13. I’ve not had a problem with mine, but know a few people that do.

  14. Rosann says:

    My cellular service was horrible when we lived in Southern CA, but now that we live in Western PA, it’s surprisingly better. Loved your little rant! Lol! 🙂


  15. We’ve been looking at possibly changing carriers.

  16. Billie says:

    I would think that cell phone customer service would be better.

  17. Katie says:

    I’ve had Verizon for 14 years now and have been super happy with them. I have never heard of US Cellular before.

  18. Colleen says:

    I love my provider and have no reason to change, but it is great we have options.

  19. I can’t wait to sell my house. When I do, I’ll be able to pay the stupid $250 penalty to get out of my contract and go to an iPhone carrier. I got a Blackberry Curve for free and now I know why. I’m so over it. Ugh.

  20. Kelly says:

    I really need to look into another carrier.

  21. I love my carrier but it’s so expensive!